Job description
What are we looking for?
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
Accenture plc is a leading global professional services company that provides an extensive range of services in strategy, consulting, technology, operations, and digital transformation. Headquartered in Dublin, Ireland, the company operates a massive global delivery network serving clients in more than 120 countries. Ranked as the world's most valuable IT services brand, Accenture focuses on driving business reinvention by blending advanced technology with human ingenuity.
Customer Success / Support skill map
The broader skill set for this category — use it to prep before you apply, then run a skill gap analysis in the app.
Skills
- Empathy
- Troubleshooting
- Onboarding
- Escalation management
- Retention playbooks
Tools
- Zendesk/Intercom
- CRM
- Slack
- Notion/Help center
- Looker
Knowledge
- CSAT/NPS
- Health scores
- SLA management
- Product knowledge
- Churn drivers
