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Billing Support
1

Billing Support

Resolve sign-in issues, understand your college plan, and reach the MySkillDB support team for billing or account questions.

5 steps

  1. Confirm your login credentials

    See in platform guide

    Verify you are using the correct college admin email and password. Use the Forgot Password link on the sign-in page if you cannot access your account.

  2. Review your college plan details

    See in platform guide

    Open your profile or account settings to confirm your college name, subscription tier, and active user limits. Note any expiry dates shown on the dashboard.

  3. Locate invoices or billing history

    If your plan includes invoice access, download recent invoices from the account or billing section for your finance team's records.

  4. Report an issue to MySkillDB support

    See in platform guide

    Use the Report Issue action from your profile menu to describe the billing or access problem. Include screenshots and the steps you already tried.

  5. Follow up on your support ticket

    Check your registered email for a confirmation and tracking reference. Reply to the support thread with any additional details requested by the team.